Shipping & Returns

Shipping Policy:

 The price of the merchandise must meet the required amount ($29 AUD) in order to receive complimentary shipping.

Sales tax fees do not count toward the total amount. Except during complimentary shipping offer.
*Multiple items totaling the required amount will not receive free shipping if sent to multiple addresses.

All orders are processed Monday through Sunday. From the moment the order leaves our warehouse, the following delivery time frames apply:

Metro areas: 3 business days
Regional areas: 5 business days
Metro Areas include: Sydney, Melbourne, Brisbane, and Canberra. Currently, orders to Perth, Hobart and rural areas are experiencing delays due to COVID-19.

As this option is not available at check out, please contact us through 

Live Chat OR Email: coucouwerhere@gmail.com to arrange your order.

                                                                                                                               

Returns & Exchanges Policy:

Articles are accepted for credit or exchange in Australia if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply.

COUCOU offers complimentary shipping for any item that you’d like to return. Please email info@coucouonline.shop OR Live Chat for instructions on creating a return and printing a shipping label. Then lodge your item at a Post Office, or drop it into a red street posting box. Free return shipping is offered for orders shipped in Australia only.

A refund will be made to the purchaser upon request if payment has been received. Credit card refunds may take up to 2 weeks to be processed. Gift recipients are entitled to a nonrefundable merchandise credit.